Complaints procedure
How concerns and formal complaints are handled.
Everything else
Useful information for residents.
Find our complaints process and an overview of the policies and procedures used at Zest House.
Complaints
Tell us when something isn’t right.
Our full procedure explains how to raise a concern, make a formal complaint or request a review.
Policies & procedures
Clear information, all in one place.
These topics form part of the guidance used to manage Zest House safely, consistently and fairly.
Emergency procedures
What residents should do in an emergency.
Maintenance reporting
How to report routine, urgent and emergency repairs.
Equality and diversity
Our commitment to fair and respectful treatment.
Fire and building safety
Resident responsibilities and safety information.
Waste and recycling
How waste, recycling and resident rotas are managed.
Security and access
Keyless entry, visitors and building security.
Mental health and wellbeing
Signposting for residents seeking support.
Fair use and utilities
Responsible use of services and studio electricity.
Mail and parcels
Arrangements for deliveries and collection.