Information Commissioner’s Office
Registered for data protection under reference ZA483561.
View registration certificateEverything else
Useful information for residents.
Find our complaints process and an overview of the policies and procedures used at Zest House.
National Code membership
Recognised standards for student accommodation.
Zest House is managed by Richmond Estates Management Limited, a member of the ANUK/Unipol National Code for Larger Developments.
The National Code sets standards for the management and operation of student accommodation, helping to ensure that residents receive safe, well-managed, good-quality accommodation.
Visit the National Code websiteProfessional registrations
Accountable and independently registered.
Richmond Estates Management Limited is registered with the Information Commissioner’s Office and is a member of the Property Redress Scheme.
Property Redress Scheme
Richmond Estates Management Limited is a member of Property Redress.
Visit the agent finderResidents’ handbook
Your guide to living at Zest House.
Download the 2026 handbook for practical information about your accommodation, support and day-to-day life at Zest House.
Complaints
Tell us when something isn’t right.
Our full procedure explains how to raise a concern, make a formal complaint or request a review.
Policies & procedures
Download our resident documents.
View or download the policies, plans and guidance used to manage Zest House safely, consistently and fairly.
Building Emergency, Crisis & Disaster Management PlanDownload PDFBuilding Waste Disposal PlanDownload PDFComplaints PolicyDownload PDFData Protection & Information Disclosure PolicyDownload PDFDeath of an Occupant PolicyDownload PDFEnd of Occupancy & Check-out GuideDownload PDFEquality & Diversity PolicyDownload PDFMail & Parcel Delivery ProcedureDownload PDFStudent Withdrawal & Release from Occupancy PolicyDownload PDFZest House Building Security PlanDownload PDFZest House Resident Fire Safety GuidanceDownload PDF